I just submitted a diag: 15840402, whereby my Move became offline. This is the 2nd time in the past 3-4 weeks that this had happened. The first time powering on and off didn’t help (and I eventually had to factory reset to join the hoisehold).
I have just powered off and on again and “Alexa” won’t event trigger the wakeword detection chime now (LED is solid steady white and mic light is on).
(waited a while...)
now the wakeword is detected but it does not even answer to “What’s the weather?”
Submitted another diag: 1654211691
Time now is: 17th June 2021 2011 hrs ET (in case I got my diag number wrong - u can look up).
DO advise - this is quite frustrating.
Best answer by Corry P
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