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Sonos Move disappearing on Airplay

  • 23 April 2022
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I have 2 Sono Move speakers.  One in the kitchen and one in my room.  In the last few days I have noticed that in the Airplay menu on my iPhone / iPad only one would show up and rarely both.  Both speakers however show up to be connected in the Sonos app.  I would have to shut the missing speaker down (long press the power button) and turn it back on to have it showing on Airplay.  I’ve not changed anything with my home internet network.  Anyone has the same problem?

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Best answer by Airgetlam 27 April 2022, 14:24

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Alas, with Support I worked through a few troubleshooting steps (including switching to Sonosnet, enabling groups with the missing speakers etc) but it came to naught and they suggested I try again over the phone at a later time.

 

 

I am still seeing this issue and unlike others, no amount of Sonos Move, iOS network nor router resets have led to my 2 Move’s getting unique Airplay “deviceid”s.

 

What is interesting is that my Moves both get the “00:0C:43:37:90:D1” deviceid, like @jeremyrwc, which is not a MAC address of either device, although it is in the format of one. When @jeremyrwc got his Moves working, one of the Moves obtained what I presume is its MAC address, the other one kept the MAC-address-like deviceid - “00:0C:43:37:90:D1”. My Play5 gets a deviceid assigned corresponding to its MAC address. The Airplay convention seems to be to use the MAC adddress as deviceid as per:

 

https://openairplay.github.io/airplay-spec/service_discovery.html


The “00:0C:43:37:90:D1” MAC address is owned by Ralink Technology Corp which is a WiFi chipset manufacturer which perhaps Sonos use. The MAC address of all 3 of my Sonos devices are reported as being owned by Sonos so I can only guess that Sonos are using a default chipset based MAC address as deviceid in some circumstances, perhaps when assigning a stereo pair which needs a distinct airplay address. I did note that to from a stereo pair I had to sign into Sonos, so there could be some hangover in our Sonos Cloud account that survives factory resets. 

 

I cannot see how this is not a Sonos bug, their software announces the Airplay deviceid, they have complete control over it, but some of us (maybe all who have formed a stereo pair and later tried to use Airplay to each speaker?) seem to get stuck with.

 

I will try and log a support ticket again but hopefully this thread helps …

 

@Sonos, are you out there?

Hi. Is this still a problem for anyone else? I’m not sure if there was an update  for the Move recently, but I now see both my Moves as separate Airplay devices again. AND, they seem to be playing nice on my Wi-Fi extender for the first time ever! I hope these are actual fixes and not a fluke. 

Sonos doesn’t support extenders, so that bit may be a fluke.

Unsupported network setups and devices

  • Wireless internet connections such as satellite, mobile hotspots, or LTE routers
  • Guest networks or networks that use a portal login page
  • Networks using wireless range extenders 2
  • Ethernet over Power (EOP) devices
  • WPA/WPA2 Enterprise

https://support.sonos.com/s/article/126?language=en_US

 

Hi. Is this still a problem for anyone else? I’m not sure if there was an update  for the Move recently, but I now see both my Moves as separate Airplay devices again. AND, they seem to be playing nice on my Wi-Fi extender for the first time ever! I hope these are actual fixes and not a fluke. 

Diagnostic report → the number is “752886258”.

Additional information, if I cannot see the desired Sonos Move Speaker in my Airplay list. I will turn off and then turn on my WIFI & Bluetooth of my iPhone/iPad until the desired Sonos device showing up in Airplay list.

Hi Sonos,

I have three Sonos Move speakers. I met similar situation that ahcl20 encountered. I remember that several months ago I could see three Sonos devices in Airplay list in my iPhone & iPad. But since June, I only see one of them in Airplay list. I want to see all of the three Sonos Move speakers. Could some Sonos engineer help me to solve the problem? 

Assuming you have already tried the suggestions mentioned in the thread here, then I would submit a Sonos diagnostic report from the ‘Settings/Support’ area of the Sonos App

Make a note of the reference number generated and perhaps post it back here.

Then, when available, contact/chat to Sonos Support Staff about the matter via this LINK and see what they can suggest to resolve the matter.

Hi Sonos,

I have three Sonos Move speakers. I met similar situation that ahcl20 encountered. I remember that several months ago I could see three Sonos devices in Airplay list in my iPhone & iPad. But since June, I only see one of them in Airplay list. I want to see all of the three Sonos Move speakers. Could some Sonos engineer help me to solve the problem? 

@HungryWookie 

If/whenever I very ‘occasionally’ encounter the issue, a factory reset of the Moves has always worked for me.. I follow the steps posted earlier, first removing the devices from HomeKit and voice assistants etc. and the RAOP ID switches between the ones shown in the attached images. So it’s unusual it didn’t work for you? Did you reset the device network settings between removal and restoring the devices?

Maybe give it another go and next time also reset the Sonos App App too from the option in ‘Settings/App Preferences’ in-between the removal and setup and see if that perhaps sorts it for you. I would even try resetting both devices that have the same ID.

@Ken_Griffiths 

I tried this routine and unfortunately, AirPlay still assigns them the exact same ID despite a factory reset of the Moves, a reset of the router. and a network reset of my iphone.  Again, I haven’t reset every device (ipad, wife’s iphone), because I need some of the other saved network settings.  But I did turn them off during the process.

Again, this all used to work just fine until either a Sonos or Apple update.  Can’t determine which.

I would also reset one of the moves in the process somewhere - sorry, this is all just guess work for the most part...

Maybe try this to fix the duplicate entries…

  • Remove the Moves from Apple Home(Kit) and remove any voice assistants from the devices too (if relevant).
  • Factory reset each Move, that’s as long as they are not your only devices in the Sonos HH, as you don’t want to lose your current system setup.
  • Leave them all off the system and check in the Discovery App that both are gone from the list.
  • Reset the iDevice controller Network Settings and reestablish its connection back to the local WiFi Network
  • Next, add the Moves back to the Sonos system one at a time with their chosen unique names.
  • Add back any required voice assistants SVC, Alexa etc. If using Alexa, check that each Move is correctly restored to its Alexa Enabled Groups (if using those groups).
  • Also add each Move back to the Home(Kit) App as an ‘accessory’ and put them into a chosen Room, as required. If HomeKit doesn’t find the Move as an accessory initially, try putting it in standby and then waking it up again (that usually fixes any discovery issues).
  • Check that each Move then has a unique address in the mentioned Discovery App.

Perhaps see if that resolves any Move device (re)naming issues.

I would also reset one of the moves in the process somewhere - sorry, this is all just guess work for the most part...

Some stuff here on raop, but nothing terribly useful:

 

https://nto.github.io/AirPlay.html

I would do the ipads and the iphones - i know painful, but I am guessing that one of them does the airplay assignments or did.  I was sure i added the moves with my phone, and I believe played airplay with my phone first...

@jack_a

That app is helpful!  As predicted, both my Sonos Moves are showing up in the Discovery App with the same Remote Audio Output Protocol address, despite different IP assignments and different MAC addresses.  Unfortunately, resetting the network settings on my iphone did not work for me. Both Moves still have the same AirPlay address.  I’ve also done a router reset and still, no luck.

I’ll try to look into how to better reset these airplay assignments, but if any Sonos officials or other forum members have a clue, please chime in! 

Thanks

p.s. I currently have 3 Apple TV’s and two Ipads, two iphones, as well as iTunes on a PC all on my home network.  Perhaps those are keeping the RAOP address from being reset?  It’s going to be a pain to reset all network settings for every single device.  I am looking for a better option. Particularly since this all worked seamlessly a few months ago...

Ok, here we go…  I had (and probably will have again) this same exact issue.  I have somewhat figured it out.  The problem is that  apple airplay is issuing the same ‘airplay’ address to both moves (or several or whatever).   This seems to only affect the moves as I have several other sonos devices that work perfectly with airplay.  Everything was fine on my system until I introduced the 2nd move.  I did all of the above steps, called a few times, had tickets opened and talked to at least 2 techs.  I had zero luck with the first tech and some luck with the second.  The fix with the 2nd fellow was a reboot of my phone that just happened to be due a patch from apple, and voila two moves on airplay, thanks goodbye, ticket closed.  A week later, only one move again.  The second tech did give me a tool (app) to use on my Iphone, in which you can see the duplicate addresses.   The app is called:  discovery - and it looks like below.  Load this up and on first screen click on local (under browsable domains), then look for Remote audio output protocol (AirTunes), click on this.  Then you will see 2nd screen shot.  In the screenshot you can see that the highlighted areas of my two moves are different, and guess what they both show up and work in airplay.  When the addesses are duplicated, we have the issue of only one working at a time.  I can almost guarantee you will see duplicates in this app if you have this issue.  I can’t exactly figure out how to get them to directly re-address- as reboots / resets of the moves does not do this.  I think this is stored in Airplay, and I don’t know how to directly change it, as this app is view only.  But - Big But, if you reset your network on you iphone, it ‘should’ pick up new airplay addresses, seemed to work for me.  It’s a little worrisome this network reset because you are in an area where you would normally reset your phone - like if you were trading it in.  But I pulled the trigger (only choose network reset - only network), and did it.  You have to provide your wifi logon again - actually you might have to provide that everywhere - not sure, but this little reset got my moves on different addresses.  Good luck.  This is a super annoying bug - all other sonos devices are fine on the airplay, but not the moves - something odd there… not sure...

 

 

Same problem - logging so we have more clues.

 

I experience the exact same problem and have tried it on 3 different wifi systems (I’m in IT and test a lot of equipment). 

Google Wifi mesh (assumed that was the issue)
Eero Mesh (when it happened here, thought I validated that it was a mesh issue)

Now on Unifi. I can confirm, reserved IPs for all Sonos speakers including Moves. They are locked to a single access point so same channel. Latest iOS 15.5 on iPhone 12 Pro and iPhone 13 Pro - one move shows up but the Sonos app shows both moves on both iPhones. Same behavior on Intel and M1 Macs running Monterey (1 move on airplay, 2 moves on Sonos app).

I CAN however start airplay on one move and hold the “Play” button on the other and it will group but never shows on airplay. 

At this point, I think I’ve validated it is NOT the network. 

Other Sonos products on my network:
Stereo paired Ones
Stereo paired Fives + Sub

Beam

2 Moves (not stereo paired)


I’m in IT with loads of experience running Sonos in corporate and home environments. Completely happy to try anything you all can think of!

Oh and yes all Sonos firmware and apps up to date. 
 

@waynetempro 

All my devices are updated to 14.10 but the issue persists.  I think the issue on this thread is different than the Suspend issues others were having with their Moves not restarting after entering Suspend mode.  The 14.10 update addressed that, apparently.  

The issue on this thread is more one in how Apple Airplay recognizes the Move speakers.  This used to be seamless, but now, Airplay will only display one Move at a time.  Yes, you can connect to all SONOS Moves via the Sonos app, but things were much more functional until maybe about 3 months back.

Can Sonos confirm if this is a known issue for us on this thread?  Nothing has changed about my network over this time frame.  The problem began with either a SONOS update or an IOS update that now keeps the Moves from playing well with Airplay.

 

 

HungryWookie, Sonos released the 14.10 update that seems to fix the issue with the Move boxes. Please make sure to update the Move firmware once you update the app. The firmware update can be manual or automatic, depending on your settings. I prefer to manually update it.

The update has not fixed this issue for me, either.

Like @graham1980 @Todd1 and @ahcl20 

All was seamless with my two Moves and two Sonos Ones via airplay until one day a few months back (with absolutely no change in my network), I was unable to see both Moves at the same time.  I can go into my Sonos app and get both playing, but from my Airplay drop down menu, only one Move will be recognized at any one time.

I have set fixed IP addresses for each Sonos device and rebooted the router, but to no avail.

Has anyone figured out a fix?  Do we just hope yet another future update solves the problem?

I am worried with the statement that “with 14.10, we consider this issue resolved”.  With the thread that @jrguk mentioned, I believe most there were having a different problem.  Seems like there are enough people here to make sure they are looking at it.  I am assuming the issue began with an automatic update all our Moves went thru a few months ago.

 

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Probably the same problem as this thread: 

which has just been declared as fixed in the update that came out yesterday (21 June 2022)

Same issue here, working flawlessly unitl a few months ago, I can’t pinpoint when exactly, but I had made no network/Sonos configuration changes to prompt this eroneous beahviour.

I have two Move’s, and can repeatably get each available as an airplay end point by removing the other (eg flipping it to bluetooth) but can not get both at the same time. My Play5’s do not have this problem. All speakers are wireless on the same vlan as the controller.

I’ve got two ‘Move’ speakers here too (‘Portable’ and ‘Bathroom’) and they’re both showing/working fine using Airplay - most iOS Airplay issues are network related, so perhaps try a reboot of the router. FWIW i also have my devices registered as an accessory in Apple Home(Kit) too. If problem persists you could try a device reset I guess but that’s always a last resort.

Same issue here, working flawlessly unitl a few months ago, I can’t pinpoint when exactly, but I had made no network/Sonos configuration changes to prompt this eroneous beahviour.

 

I have two Move’s, and can repeatably get each available as an airplay end point by removing the other (eg flipping it to bluetooth) but can not get both at the same time. My Play5’s do not have this problem. All speakers are wireless on the same vlan as the controller.

I too have had this problem for a couple of months now. My network has 3 Moves, a Roam, and various Apple devices…all coexisting and working flawlessly on Airplay (I never used the Sonos app to stream music).  A couple of months ago I noticed only one Move was showing up, I cycled power, cycled my network, etc. and like another poster said, the last unit I cycled would replace the other, etc. 

As a workaround I’ve found that I can start playing to all my Airplay devices including whichever Move happened to show up, then go into the Sonos app to add the other Moves to the active stream. Although not as seamless as controlling them all in the Airplay menu this has worked reliably and allows for individual volume control. 

I have tried all of the steps mentioned in this thread including removing, resetting, and re-adding all my Moves. This problem is isolated to my Move speakers as my Roam consistently stays on my list of Airplay available devices. I even had an old iPad on IOS 14 that I dusted off to see if it would see all of the Moves…no luck. 

 

I have the exact same problem. It’s a new problem that wasn’t an issue a couple months ago. Only having an issue with the Moves and none of my other airplay devices (computers, receivers, AppleTV)

I had a call with support and got nowhere.

I’m not sure why only Sonos devices have network challenges and not other device on my network. This has been a Sonos problem for years. First, it was not playing nice with mesh wifi or wifi extenders, now it’s devices coming and going from Airplay for reason. But Sonos want to blame everything else and not their own hardware/software. And these are new newest flagship devices! What the heck? 

 

Well for the AirPlay/Bonjour service you will need all on the same subnet and if using extenders, then I would put all on the same SSID/WiFi Band & Channel and set the same channel-width too (preferably 20Mhz only), but some extenders can cause issues with multicast broadcast discovery. 

These things can often boil down to issues with the local wired/wireless network segments. You only have to search online to see the various issues users have reported with Airplay and a good many do not involve Sonos at all

I have the exact same problem. It’s a new problem that wasn’t an issue a couple months ago. Only having an issue with the Moves and none of my other airplay devices (computers, receivers, AppleTV)

I had a call with support and got nowhere.

I’m not sure why only Sonos devices have network challenges and not other device on my network. This has been a Sonos problem for years. First, it was not playing nice with mesh wifi or wifi extenders, now it’s devices coming and going from Airplay for reason. But Sonos want to blame everything else and not their own hardware/software. And these are new newest flagship devices! What the heck? 

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