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Sonos Move: Constant RED LED light, speaker unresponsive even to reset

  • 13 June 2021
  • 2 replies
  • 375 views

I have a Move speaker that until recently has been working fine on my network. Now, the speaker is showing a steady red LED light on its top indicator. Nothing I do appears to make that light go away, including an attempt to reset it to the factory settings.


What can I do about this? The Move does not have any wired connector as far as I can tell.

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Best answer by GuitarSuperstar 13 June 2021, 22:30

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2 replies

Userlevel 7

How long have you had the Move? I wonder if it needs a battery replacement.

You should probably contact Sonos Support:

https://support.sonos.com/s/contact?language=en_US

I bought it on Dec 2019. I certainly hope it doesn’t yet need a new battery, especially since I haven’t used it off its base very much last year!