Question

Sonos keeps stopping and not reconnecting

  • 24 February 2018
  • 2 replies
  • 268 views

Sonos keeps stopping during music or jumping to another song and app keeps freezing, when I try to pause then play again it won’t connect. This is happening every day. I have to unconnect WiFi and Sonos speakers and reconnect every day.

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2 replies

Userlevel 7
Badge +19
Hi, pigby112. We can get to the bottom of this with you. Please submit a diagnostic and respond with the confirmation number so that we can take a look and offer a solution. Many thanks!
thank you the number is 805994676