I know there are thousands of posts detailing the same problem on this forum. But Sonos' responses and 9000-step resolutions are pretty pathetic. I'm posting here as a last resort before I return these for some solid Echo devices.
Best answer by Jeff S
I also just realized that this jgatie person doesn't even work for Sonos.
Can I get a response from an actual Sonos employee before I call my credit card company & throw these piece of shit speakers out my window?
Thanks for sending in the diagnostic report. While jgatie is a very helpful member of the community, he is not a Sonos employee, but a customer like you. As such he can't view diagnostic reports. In looking at your report there appears to be a communication error causing your speakers to be unable to reliably connect to Spotify. Due to the nature of this issue it would be best to work with our phone team to get things working again or if need be, get a replacement speaker sent out. Please give us a call, you can find our phone number and hours here.