Question

Sonos keeps crashing



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It has been becoming a regular occurence, here. Diagnostic code 353046564

Hi Chris,

There's some wireless interference showing up around your CONNECT making it hard for the unit to keep up the wireless communication between it and your other Sonos units.

Please start by checking around your CONNECT for any third party wireless devices which could be interfering. If your CONNECT is too close to your router, or other electronics, such as a cordless phone base, wireless camera, or wireless printer, it would help to separate them by a couple feet.

It may also help to change the wireless channel your Sonos system is using.

If those steps don't help, send in a new diagnostic report and reply with the confirmation number, I'll take a look.