SONOS Drop Outs on SKY Sports But Other Channels Too Whilst Viewing Using the 2TB Sky Q Box

  • 2 May 2017
  • 1 reply

I have a SONOS Playbar and Sub with 2 x Play 1's acting as Surrounds. I have a Samsung UE49KS8000 HDR Quantum Dot UHD TV connected of course to the Playbar via Optical Cable. Why is it that when the HDMI setting is set to DOLBY on the SKY Q box that the sound drops on the SONOS? why should it make a difference? I have to set this to NORMAL to stop the sound drops. the Optical is set to DOLBY all of the time. Thanks.

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1 reply

Userlevel 4
Badge +6
I had the same issue but with my Sony TV. I narrowed it down to the way the DD5.1 signal is passed through HDMI. I now use a Portta Toslink switch for all my devices and this has solved the drop out issue for me.