Question

Sonos cutting out while playing from Spotify

  • 21 April 2019
  • 1 reply
  • 45 views

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Started happening in the past few days with no changes in our network/devices.

Diagnostic 1199726676 submitted.

Thanks!

1 reply

Userlevel 7
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Started happening in the past few days with no changes in our network/devices.

Diagnostic 1199726676 submitted.

Thanks!


Hi sdafforn,

Welcome to the community, and thanks for sending the report. If you're still having the issue with cut outs, it may help to try changing your router's guest network over to wireless channel 1 or 11. Currently, it's on 6, which is the same as your main network, which can cause interference.

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