Answered

Sonos Cutting in and out on different speakers

  • 14 June 2021
  • 3 replies
  • 41 views
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Hi all, we have Sonos speakers we use at work. They are all wirelessly connected to our network. For a few months now one or two of the speakers will quit playing music but the others will keep playing. It happens for 10-60 seconds and then it works fine but does it consistently, many times a day. I have submitted my diagnostic report confirmation code: 1793268462

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Best answer by GuitarSuperstar 14 June 2021, 21:10

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3 replies

G
Userlevel 7

Try unplugging the speakers from power for a couple of minutes and rebooting your router.

"Receive with simplicity everything that happens to you." - Rashi
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Try unplugging the speakers from power for a couple of minutes and rebooting your router.

We have done this before. I guess I should have said that we have tried power cycling. We made sure all the the network settings were set correctly, but I can’t get anything to work correctly.

G
Userlevel 7

You could be experiencing WiFi interference. Read more here:

https://support.sonos.com/s/article/3286?language=en_US
 

If possible, you should try wiring one of the speakers directly to your router with an ethernet cable.

"Receive with simplicity everything that happens to you." - Rashi
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