Diagnostics# 254452547: connecting to soundbar via Sonos app to play music from my phone memory (not streaming app), and always cuts out. Tried adjusting wireless channel to 1, 6, and 11 as your other troubleshooting articles indicate but same issue happens. We have a ASUS Router RT-AC87R with both 2.4 and 5 GHz pushing wifi out to our home devices. No barriers are in the way of the Sonos, phone, or router.Use of streaming apps works perfectly fine, just sometimes I'd like to hear the music I've purchased and downloaded onto my phone.
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