Answered

Sonos Controller on Mac OS 10.6.8 does not work; asks to update but fails

  • 5 June 2018
  • 1 reply
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I am trying to run the controller on an old Mac using OS 10.6.8, which is the latest update for this MacBook. When starting Sonos the software asks to update Sonos but fails. My Sonos system is working fine controlled by other devices, and is showing to be fully updated. I submitted diagnostics 697363249. How can you make this work?
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Best answer by Jeff S 12 June 2018, 21:51

I am trying to run the controller on an old Mac using OS 10.6.8, which is the latest update for this MacBook. When starting Sonos the software asks to update Sonos but fails. My Sonos system is working fine controlled by other devices, and is showing to be fully updated. I submitted diagnostics 697363249. How can you make this work?

Hi olwe,

Welcome to the community. The Sonos app for Macs requires OS X 10.10 or higher in order to run. This is why you're getting the update message. You can see the full list of software requirements here.
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I am trying to run the controller on an old Mac using OS 10.6.8, which is the latest update for this MacBook. When starting Sonos the software asks to update Sonos but fails. My Sonos system is working fine controlled by other devices, and is showing to be fully updated. I submitted diagnostics 697363249. How can you make this work?

Hi olwe,

Welcome to the community. The Sonos app for Macs requires OS X 10.10 or higher in order to run. This is why you're getting the update message. You can see the full list of software requirements here.