sonos controller failed to install


Badge
I have disabled firewall and antivirus but no matter what I do, the update will not install on windows pc running win7?

Any pointers? I have reset controller to no avail?

thanks

6 replies

Are you trying to do a regular update to the latest version? Are there any error messages?

You could try removing the DCR entirely via Control Panel then downloading afresh from http://www.sonos.com/support
Badge
thanks Ratty, just tried that and now get error 1305 reading from file.
Userlevel 2
Just did a quick search in the forum, and it seems you had a similar problem this summer. Resolved with the help of US support. Do you remember what they did? Possibly something you can do yourself with a cleanup/deletion of the programfolder where Sonos is located?
You could try the cleanups described in http://forums.sonos.com/showthread.php?t=28936.

I would suggest an uninstall, a reboot, following the directions in that thread, then a fresh install.
Badge
thanks, just tried that. followed the links, deleted everything tried to install again but still getting the same error. will have to get in touch with support.
Badge
Moved the sonos msi exe to desktop and it installed? Sonos did not know why?

Thanks for your help guys

Reply

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

    Accept cookies Cookie settings