Sonos Connection Problems.

  • 28 November 2020
  • 1 reply
  • 65 views
L

I have Sonos system throughout the house. Since March this year, one of my Play 5’s have decided not to work.

Just today, it has started showing again in the app to connect. The app fails to connect to the temp network it provides. When adding through ethernet, Sonos plays setup music, then states it looses connection.

This also happens with Sonos Boost.

Please advise.

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1 reply

Simon B
Userlevel 6
Badge +16

Hi @LouisJames88, Thank you for reaching out, and welcome to the community. Sorry to know about this issue that you have. So that we can check on the current status of your Sonos system, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.  

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

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