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Sonos Connect connection issues

  • 10 June 2021
  • 1 reply
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So I have the Sonos Connect. For some reason it keeps needing reset. I did a master reset and set it up again and it works fine. Then when i try to use the next day my app says “unable to connect to sonos lets fix it” So Ill go through and set up again and all is fine until the next time I go to use it. What is going on? Can the connect have gone bad?

 

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Best answer by Airgetlam 10 June 2021, 18:02

There’s always a very remote possibility of the hardware going bad, but that would be way less than a 1% chance. 

If I were to bet, you’re experiencing some sort of wifi interference issue. Without more details, it’s hard to tell, but one thing I’d suggest is that you stop doing a “master reset”, more commonly called a factory reset. It tends not to fix things, just obfuscate the issues by erasing the data stored on the device that would help Sonos help you figure it out. 

A few things that might help the community help you, if you prefer not to submit a system diagnostic and talk to Sonos about what they find, would be knowing how your Sonos is connected to your LAN. Do you have a device wired? Or does it just connect to your Wifi signal? What kind of wifi network do you have, is it a standard single point router, or are you running a mesh network? Do you have any Powerline adapters in use, or other network extenders? Do you have any other Sonos devices in use? 

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There’s always a very remote possibility of the hardware going bad, but that would be way less than a 1% chance. 

If I were to bet, you’re experiencing some sort of wifi interference issue. Without more details, it’s hard to tell, but one thing I’d suggest is that you stop doing a “master reset”, more commonly called a factory reset. It tends not to fix things, just obfuscate the issues by erasing the data stored on the device that would help Sonos help you figure it out. 

A few things that might help the community help you, if you prefer not to submit a system diagnostic and talk to Sonos about what they find, would be knowing how your Sonos is connected to your LAN. Do you have a device wired? Or does it just connect to your Wifi signal? What kind of wifi network do you have, is it a standard single point router, or are you running a mesh network? Do you have any Powerline adapters in use, or other network extenders? Do you have any other Sonos devices in use? 

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