Incredibly frustrating. Just replaced my router from a BT Smart Hub 1 to a Smart Hub 2 and despite following the instruction I.e.connect my Sonos Play 3 to the hub via an Ethernet cable and following the app instructions, Sonos can not see my new network even when putting in the details manually.
I have followed the guidance I have seen on here such as switching off smart set up on my hub and checking that 2.4hz bandwidth is activated on the hub. Even switched the Wi-fi mode from 1 to 2 as someone suggested but to no avail.
i had no problems with setting up my previous router so I think I am competent at following the app instructions and note when connected via the Ethernet cable, the Sonos app sees my two devices and can operate as normal but not if I remove the Ethernet cable then nothing.
Very frustrated can someone help please
Thank you in advance
Best answer by Sam69
John B - now that is worth a try and I haven’t tried that but will
I will be lynched by my family but so be it
I will temporarily switch off 5 ghz and change the mode and see if it will synch and then work after that
thank you again for everyone’s time and efforts here