Audio on our sonos system is cutting in and out on some speakers - but only when the song changes. After playing for ~10 seconds it stabilizes. I’ve gotten a BOOST to try to improve the audio, however the issue persists. My diagnostic number is 1722356492. I have attached a screenshot of the network matrix, which doesn’t look too bad, but why are so many of the grey cells forwarding traffic?
2.4GHz is quite congested here, it looks like this at one end of the office, SonosNet is on ch1 and was running while doing this scan, hence the RF picked up on that channel:
and this at the other end:
Our APs are currently set to 5GHz only, so I can’t really control this interference - but I’m at a loss, as despite that the link quality from the boost in the matrix seems good.
I’m not sure if adding another boost would help anything, or even hinder, as the link quality to each speaker from the boost looks good. I’m not sure if it could be an STP issue, switching paths too often? Maybe I’d be better off disabling the boost and turning two of the APs to 2.4GHz? Really at a loss and tearing my hair out!
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