I understand that build 58178180 was supposed to address the underlying issues with the Arc bass issues, but it doesn’t appear to have done so. It has made it better as you can see according to this thread, it has not solved the problem: https://en.community.sonos.com/home-theater-228993/sonos-arc-muddy-bottoming-out-bass-6842379
However, now that Sonos support has been limited due to layoffs, where do we stand?
It’s readily apparent the issue persists according to this video:
However, this YouTuber is testing frequencies that most Sonos purchasers aren’t going to be doing, but it does highlight that you have masked the issue and not solved it.
Myself, I’m watching movies at a normal 20-40% volume will hear some muddy bass compared to previous products like the Playbar. You don’t hear it always but it does occur, and it’s very frustrating when you expect an $800 soundbar to perform at least equivalent to it’s predecessor and it fails to do so. I expected a Playbar on steroids with a wider sound stage… not an $800 product that frequencies were limited on and required a subwoofer purchase to get the most out of.
I personally would love to hear an update and understand where things are going. If that means a next phase beta for testers, great… I think it’s unfortunate given how long it took for S2 and the Arc to come out but I know new products introduce new bugs, so I understand things happen. I would prefer transparency versus muting frequencies though to solve this issue.
I’m lucky enough to have a 100 day return window but I was expecting a playbar on steroids + wider sound stage with a minor bass increase. The only solution I’ve heard online is that a sub masks the issue for the most part but a $700 solution to a $800 purchase doesn’t seem to be a good solution…
Please advise and give a dedicated community some support and comfort that Sonos is dedicated to fixing this…
Best answer by bbalz
Per the muddy bass thread…
Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback.
As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes.
If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.
Be sure to submit anything via the link Scott from Sonos provided above.