Sonos app skips to next song before the current one has finished playing

Userlevel 1
I just got this system set up and have only noticed one issue. I have the Play 3's and they are connected with the bridge. When I'm listening to music using the Sonos app i've noticed that before a song fully finishes it skips to the next song. I can't seem figure out wants going on. I'm guessing it must be a setting that i need to change. Any help would be great.

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413 replies

I have the same issue, not all tracks but most tracks played directly from my Android phone are cut short.
Diagnostic report 385094287.
I am also having this issue diagnose 1201547631
Hi folks,

If you've updated your systems and are still running into playback issues from tracks stored on your iOS devices, please reach out to our phone teams who can continue the investigation on a case by case basis. You can find our phone number and hours here.

Ah the irony is that I DID phone, but the phones are closed and they directed me to which led me here…. It's like being stuck in a circular referecen!
I have also had the skipping song issue with my iPhone 8. My Sonos system worked fine for a couple of years before this issue started. I sent in multiple diagnostics to Sonos last year and tried all the fixes they suggested with no joy until I just read about setting the Display Auto-Lock to "Never". That allows my songs to play without skipping. A work-around at best.
SONOS - Please fix this issue. It is obviously something that slipped into one of your updates that affects phones with locked screens as it affects both iPhone and Android.
I disabled Airplay on my Apple TV and now my wife's iPhone can play un-interrupted from the music on the phone, even after the phone screen turns off.

When will this be fixed?
Userlevel 5
Badge +2
Unfortunately Sonos is going to remove the 'On this iPhone, iPad, or iPod Touch' feature in a future version:

Hi Everyone.

I am having the same issues with my SONOS setup. It keeps dropping whatever I am playing and saying I have insufficient bandwidth. Ive tried changing the wireless channel but it hasn't helped anything. Any other ideas?
Generally speaking, this would be due to wifi interference. Changing your wireless channel isn't a bad thing, but it's not the only thing to look at in that FAQ.
Userlevel 5
Badge +13
SAME PROBLEM. SSTARTED DAY BEFORE NEW SOFTWARE UPDATE. CHAGE CH ANNELS TO NO AVAIL. SENT DIAGNOSTICS. HAD SYSTEM ONE YEAR. PLAYBAR AND THREE 3 speakers, bridge. Problem just started couple of weeks ago with new software and app.

I'm sure the update was just a catalyst to an already existing issue.

You have a Bridge. That unit is quite dated.

Try doing a wireless setup and ditch the Bridge.
Im having the same problem, as well as it just pausing the music randomly. I use Spotify and don't have this problem on my Google Home device that is also in my house. Diagnostic number 1668673524.
Hello I am facing the same issue. Sonos skips song half way and starts playing the next in current que.
Any advise?

Having same issue with all devices. Some wires and some wireless. Submitted diagnostics 1076733266
Badge +1
Check your DNS, try change it in your router to (google dns) or something else.

Then restart all sonos devices so thay get the new ip settings including the dns.

This solved my exact same problems.
Se my comment in the other threads