My sonos apps on all (5) of my phones has stopped working since the September update to Sonos in 2021.
It does, however, work on the PC and on an older, unsupported version of android on an old tablet.
I have contacted support (5) times and they escalate to tier two, and that is where the support ends. They promise they will call or email me but… well, its almost Thanksgiving.
Oddly, the widget to control a single speaker will work from the phones to fast forward and pause and unpause music, but that is it.
After looking at the last 60 scathing reviews of the app I can see I am not alone despite what technical support has been telling me.
So, what gives, is Sonos just done as a company, are they actively working on correcting this and I can keep my system or do I just need to abandon it and move on?
FYI, I have taken the following steps before its recommended:
- factory reset all speakers
- uninstall/reinstall the app
- everything is updated
- hardwiring speakers
- running a single speaker
Thanks in advance,