Sonos app connecting to another account and device

  • 11 October 2017
  • 1 reply

I am in a shared house, where there are 2 of us with a Sonos speaker on the same WiFi network. Since updating the app my speaker only recognises the other email login and speaker, and I am now unable to connect to mine. On the ‘my account’ section it only shows their login details rather than my own. Please can I have some help on how to disconnect from this email, log back in with mine and use my device again?

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1 reply

Userlevel 2
Badge +2
In your controller, can you go to advanced setting and select ‘Reset Controller’. Then restart the app and select ‘Connect to Existing System’. Then choose your system.