Answered

Sonos app

  • 6 December 2021
  • 1 reply
  • 20 views

I have a Beam and a one that are 2 years old not working well with Sonos app.  Should I be using S1 or S2 app? Should I have the original Sonos app & S2 loaded or just S2? 
My problem is the sound fades in and out and Alexa drops off. I use it with a Sony android smart TV. 

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Best answer by GuitarSuperstar 6 December 2021, 15:06

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Userlevel 7

You can use either app. If you just have the Beam and One, I would recommend using just the S2 app.

I would also try unplugging both speakers from power for a couple of minutes and reboot your router and phone.