sonos amp connection problem

  • 19 March 2021
  • 4 replies
  • 166 views

Userlevel 2

Hi, have spent 3 hours direct with Sonos doing all testing to try and fix this issue.

I had no issues with my 3 connect amps on S1 and a new Sonos AmP on S2.

recently I switched my power off and had to reset all the amps which went from being wireless to now connected directly to my sky router.

 

the 3 connect amps all connect to S1. The new Sonos Amp did connect to S2 but then disappeared.

 

have done hard resets. turned everything off, including router. But each time the Sonos amp will not connect to S1 - it can find it but then says problem identifying it in set up try again. When I try to set it up in S2 as a separate system it asks me to so to S2 beta. Each time it asks for an 8 digit pin it says will be in the side or back of the amp - which Sonos themselves have agreed does not exist.

without said pin I connect even connect it to s2 now.

 

so o have no way to connect it to S1 or S2. 
 

help appreciated as Sonos have done everything they know.


4 replies

Userlevel 5
Badge +13

Hi @jonathan1971, thanks for reaching out to the Sonos Community!

Using the manual PIN to authenticate is a recent change, which is why you haven’t had to do this before - there certainly should however be an 8 digit PIN listed on the back/bottom of the Amp, usually directly below the serial number.

It does look like you’ve managed to get the Amp online from our side, and it’s running a Beta software - if you do have any further issues with the Amp I’d recommend reaching out to the Beta Community, as they will be better placed to assist you.

Xander P - I’m having the same problem and I DID in fact buy the amp from Sonos directly.  There is no serial # or pin anywhere visibile on either of my 2 amps.  I still have the boxes and the label on the boxes have serial #s but no reference to any Pin.  One of my amps stays connected to Sonos 2 but the other keeps disappering, and now it’s asking me for a pin which I have no idea where to find or what do to.  This amp is also connected to an HDMI (Arc) port for a TV so it works for both TV and music (TV and spearkers are outside).   When it worked, it worked great, but most often now it doesnt work and now I’m stuck with this Pin issue.  I’ve had alot of trouble with these new amps and to be honest I’m quite disappointed.

Any suggestions what I can do here?

 

Ok, so I just learned that the PIN is actually typeddirectly on the bottom of the amp in VERY FAINT dark grey type.  If you look very closely you will see it right by where the screw connection is.  I used this pin and was able to connect.

 

Now I can only hope this amp doesnt get disconected again

Ok, so I just learned that the PIN is actually typeddirectly on the bottom of the amp in VERY FAINT dark grey type.  If you look very closely you will see it right by where the screw connection is.  I used this pin and was able to connect.

 

Now I can only hope this amp doesnt get disconected again

It perhaps might be easier to photograph, zoom-in and crop the image, to see the Amp’s pin-code using the mobile controller camera App ...and then keep the image, or just a note of the code, for future use.

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