Question

Sonos always jump from TV to music

  • 4 January 2020
  • 1 reply
  • 105 views

Hello

I have Sonos beam and 2 play:1 as surround. 

My beam is connected to TV with hdmi arc but recently when I watch TV, the system jumps every few minutes to music and then I have to enter the Sonos app and select TV again.. Then another few minutes later all over again. 


1 reply

What is the source of the music? Is it possible that you have the Beam set as auto play on a line in somewhere? If so, make sure that is turned off in the line in’s settings.

It wouldn’t be a horrible thing to power cycle the Beam, either. 

But if neither of those work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and contact Sonos Support to discuss it.

I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

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