I have a problem with some alarms to play radio at wakeup time that trigger the sonos chimes systematically. I have tried twice to troubleshoot through the sonos support chat but I’m very frustrated as they propose basic troubleshooting (have you rebooted the router, can you reboot the speakers, did you delete and recreate the alarm, did you reinstall the app, etc) and we turn in circles and waste time. I have requested to escalate my request but I don’t manage to get attention from the right talent. It is frustrating.
Here is my scenario. Got speakers in almost every room of the house. Recently I upgraded all system to gen2 and replaced two PLAY5 from gen1 to gen2. I got a PLAY 5 in my bedroom, wired, and it has an alarm to play a radio news channel at 7:00 - well I always get the sonos chime. 7 minutes later I have another alarm to play radio music - it works always.
Even more when the sonos chime is plaing I just need to push the stop/play button twice to switch from chime to the radio channel.
In my shower I have a PLAY 3 (wifi) an alarm to start playing radio music at 7:00. It works Always.
I got another play 5 in the kitchen with an alarm to play music radio…. this one gives random sonos chime.
In my view something is not working with the new PLAY 5?
I’m hopping to get some support to diagnose.
I just ran a diagnostic here is the number 1991248468.
Many thanks, Josep.
Best answer by Corry P
Thanks for trying those steps.
Could you please install myTuner? You can do this from Settings » Services & Voice » Add a Service » type “myTuner” and select it » Add to Sonos. You won’t need an account.
Please then replace your 7am alarm with Couleur 3 from myTuner instead of from Sonos Radio - does that play without issue? Please try Groove Salad from myTuner too.