Recently switched from Ziply/Frontier/Verizon FIOS to T-Mobile Home Internet.
Until this morning, had no problems related to SONOS, but now, get black screen and message “Sorry we can’t connect to SONOS” and the following suggestions:
“Let’s try some things:
• Turn your Wi-Fi off and on.
Unplug your router, then plug it back in.
Check the power to your products.
• Restart your computer and try again.
Changed router or Wi-Fi settings? Go to
I’ve tried them all, and can’t get hooked back up. Both are on the same network, which is fed through T-Mobile Gateway to Google mesh wi-fi & out to all devices.
Connection to SONOS is fine using the iphone and ipad apps on same network.