Hi, I have had a sonos 5 for four years and since the date is was purchased it has not moved in anyway, the only changes are the downloads pushed down from Sonos.
Recently, the player stopped transmitting sound though it plays sound if you plug headphones into the back of the unit. After contacting Sonos it was clear they did not give a damn about the problem - informing me that it could be a faulty solenoid or it may have been a speaker badly put together when built and now the problems have arisen.
Based on the age (4 years) Sonos will not repair the speaker, they will only replace it for a cost of £350. Tried to get higher management involved but they were too rude to even respond. Shows how bad Sonos is.
Just wondered if anyone else is suffering from similar problems with the play 5? And what actions have been taken? I just cannot understand how a premium brand product can just stop working.