Sonos 5 sound muffled

I was listening to my Sonos 5 (gen 1) for a few hours and suddenly the sound got muffled. I saw some reports on this at the community. Could someone help me with that?

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4 replies

Userlevel 7
Badge +19
Hi there, jearaujo. Thanks for posting and welcome to the Community. Does this happen on all music sources or did this just happen on one? What music service were you listening to? The more information we have about the problem, the better the Community can help. Thanks!
Hi Keith,
It happens only on my Sonos 5. I use Spotify as music service.
Userlevel 7
Badge +19
If you try using a different music service like Radio by TuneIn, is the sound still muffled?

If so, it may be a good idea to give our support technicians a call. They are able to determine if the device needs to be replaced or not. Thanks!
I live in Brazil. Do you have any support here?

If not, could you provide the number i should call?