Question

sonos 5 gen 2 dropped out of system red led

  • 20 June 2020
  • 3 replies
  • 55 views

Unable to recover even with hard ethernet connection. Please help


3 replies

Userlevel 3
Badge +7

Hi @Bungle17. Thank you for reaching out and welcome to the community. Regarding your issue about your Sonos Play 5 Gen 2 dropping off the system, we'd like to ask some things.
- When did this issue occur?
- Are there any changes that were made before the issue persists?
- Are there other products that were set up on the Sonos App aside from the Sonos Play 5 Gen 2?

Kindly submit a diagnostic report to check in our end to see what could be causing the issue. Also, for us to be able to check the status of the whole Sonos system.

Let us know how you get on with the advice above.

The Sonos Community is always here to help.

Hi Simon, thanks so much for your considered and comprehensive reply. 

I spoke to a superb technical helper on Monday and over the telephone he helped me diagnose a faulty wifi card inside the sonos 5.

A warranty replacement process has commenced as it was classified a manufacturing defect.

Thanks again

 

Userlevel 3
Badge +7

Hi @Bungle17, thanks for the update. That’s good to know that we’re able to get things straightened out regarding your concern.

If there's any other issue you're having, feel free to reach out.

You're always welcome here.

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