Sonos 5 Cutting out

  • 11 July 2017
  • 1 reply
  • 135 views

I have two Sonos 5's in two separate locations. One works great with no exception, the other Sonos 5 works GREAT with music selections like Pandora or Radio but once I select "On this Phone" it cuts out, skips songs, and has long pauses between songs. Any suggestions?

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1 reply

Userlevel 3
Badge +2
Hello MCF, welcome to the community. Could you provide us with a diagnostic report taken after this happens? Please let us know the confirmation number once that's done. Here's how: https://sonos.custhelp.com/app/answers/detail/a_id/142