Songs skipping when iPhone locked



Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

89 replies


It's an energy savings thing on the iPhone. Set either your iPhone (any iOS device in fact) to never auto lock or (much better) set up a Sonos music library.


??? Are you kidding? Nothing to do with energy saving at all. How come I can listen to music from the same iPhone all day long with my bluetooth headset? Phone lock, in my pocket! Draining the battery is one thing but stopping playing music or skipping song is another matter altogether!

This is a sonos software problem period.
...Bandwidth obviously is not a problem and I saw no reason for pointing that, but thanks for pointing out the obvious quite rudely

Sorry but I didn't feel your irony vs your previous post and saying Sonos was not competent. It was not to be rude.

Anyway, your solution is not satisfying for a lot of people who are not willing to pay AGAIN for Apple Music account to streams my own music AGAIN.
[...] Hopefully will get a fix soon so this episode will be just a bad dream.
It's an energy savings thing on the iPhone. Set either your iPhone (any iOS device in fact) to never auto lock or (much better) set up a Sonos music library.


Actually, it's not. It's a programming bug because dismantling the auto lock doesn't work for many people who responded to this thread. And even if that was the real problem, it's a flat out terrible idea to disable the security system of the phone simply to use this one app. Streaming locally with the Music app does not require the lock screen disabling, so it's simply a stupid suggestion from the Sonos team.
[...] Hopefully will get a fix soon so this episode will be just a bad dream.
It's an energy savings thing on the iPhone. Set either your iPhone (any iOS device in fact) to never auto lock or (much better) set up a Sonos music library.

...It's likely that playing it from the phone is too much bandwidth for the sonos system to deal with...


I don't know what is your technical background but, please, don't write this kind of affirmation without doing proper research on Google. Streaming music requirer approx. 40k per second of data transfert! You can stream music with a tiny Raspberry Pi 😮 So no, streaming music doesn't required huge bandwidth and enormous cpu!

This is bad programming and bad Q/A job from Sonos period. Releasing product with such defect for a STREAMING PRODUCT is kind of disturbing.

Hopefully will get a fix soon so this episode will be just a bad dream.

Read my comment again. I never defended Sonos. Instead I explicitly criticized them for incorrectly blaming the local streaming problems on end users' networks. Bandwidth obviously is not a problem and I saw no reason for pointing that, but thanks for pointing out the obvious quite rudely.

Moreover, instead of whining about Sonos, which isn't going to change what they are doing because they clearly don't care, I offered a solution that will likely work for many people.

Just in case you continue to miss the point: Sonos expects most users will use cloud sourced sources. They supposedly support local streaming but clearly have a bug. Those who want to stream locally should look for another product. Those who have a choice can use the cloud. Get it?

...It's likely that playing it from the phone is too much bandwidth for the sonos system to deal with...


I don't know what is your technical background but, please, don't write this kind of affirmation without doing proper research on Google. Streaming music requirer approx. 40k per second of data transfert! You can stream music with a tiny Raspberry Pi 😮 So no, streaming music doesn't required huge bandwidth and enormous cpu!

This is bad programming and bad Q/A job from Sonos period. Releasing product with such defect for a STREAMING PRODUCT is kind of disturbing.

Hopefully will get a fix soon so this episode will be just a bad dream.
How I fixed the problem....

I was getting the skips when playing songs directly from my iPhone. Instead, I added Apple Music as a Music Service in the sonos iphone app. Go to More on the bottom right hand of the app (...), choose Apple Music, and log in to your apple music account.

If you do this, Sonos will play music directly from the cloud rather than your phone. It's likely that playing it from the phone is too much bandwidth for the sonos system to deal with, so they are blaming everyone for having network problems or to suggest they turn off their phone's security.

Obviously you need to be connected to the internet for this approach and you need to give your Apple log in information to Sonos. I think the reality is that Sonos is only really effective when directing cloud sourced music and that they just pretend you can play locally sourced music.
Just purchased and installed the Connect product. Cannot believe this issue exists, and I cannot fathom how or why a Sonos representative could suggest users to circumvent the most basic security feature on their iphone by leaving it unlocked. I have been a software engineer for over 20 years and would be fired on the spot if I recommended that to a customer.

Shame on Sonos for not fixing this and shame on them for idiotic suggestions to users.

As it stands, the device is unusable and my only two options are the hassles of a return or hoping that Sonos takes this problme more seriously. Considering the efforts they have made thus far, I seriously doubt they see this as their problem.
I have the same issue, and almost with every song! I have Android, and I have updated to 9.1, but have not noticed any improvement at all. All I read is about iOS - any other Android user with same issue?
diagnostics number: 1938226269
thanks!
submit a system diagnostic
how does one do that? I clicked on the link someone posted to email them and it went to a dead page. What number do you want posted here?
Userlevel 7
Badge +21
boto, Send Sonos a diagnostic and post the number here, without that Sonos can't do much.
I never had the problem before 9.1, now it is horrible! PLEASE HELP!
Hi everyone,

We've just released version 9.1 which has a few bug fixes, including one which should help with iOS device streaming issues. Please update your systems and test out iOS streaming. If any audio dropouts continue, please see our guide to troubleshooting audio drops and reach out if that doesn't help.

The update to version 9.1 has not solved this issue for me. Music on my iPhone will stop/skip when the iPhone is locked. Connecting to a music library (computer on the network) is not a good solution, because I don’t want to have that computer on all the time. Please help!
Badge
I’ve been having the same problem for about a year now, with an I-Phone 6, an I-Phone 8 and my I-Pad. The only solution from Sonos (as above) has been to keep the device unlocked (a real battery drainer) or stream from my PC (which I don’t have switched on at all times) so not ideal.
It never used to be a problem when streaming files from a locked device - are we any closer to a fix for this?
(I have lots of music that’s not available on streaming sites, so that is not a suitable alternative suggestion.) I was so happy with my Sonos set up but this has seriously spoiled it for me.
Userlevel 7
Badge +20
Hi everyone,

We've just released version 9.1 which has a few bug fixes, including one which should help with iOS device streaming issues. Please update your systems and test out iOS streaming. If any audio dropouts continue, please see our guide to troubleshooting audio drops and reach out if that doesn't help.
Userlevel 1
This may be of interest to members who are wanting to play music stored on Apple products.Someone on an Apple site suggested to go into settings > iTunes > Sign in with your Apple password > Press “done”. I did this over 2 hours ago & up to now, no jumping or cutting out.
Userlevel 5
Badge +2
With Apple Music Family she could upload her music to iCloud and make use of the iCloud Music Library. Works fine on Sonos.

https://support.apple.com/en-us/HT204926


Thank you for the suggestion/workaround. My wife doesn't want to pay for Apple Music. We're just going to wait for Sonos to fix this issue. 🙂
With Apple Music Family she could upload her music to iCloud and make use of the iCloud Music Library. Works fine on Sonos.

https://support.apple.com/en-us/HT204926
Userlevel 5
Badge +2
My wife wants to use the music playlist that she maintains on her iPhone which would not be stored/maintained on a desktop or NAS device. We don’t leave our desktop PC powered on all the time.
Do you have an Apple Music subscription?


I do have an Apple Music subscription and I don't have any skipping issues when playing music from the Apple Music subscription since Sonos streams the audio direct from the Apple Music cloud service.

My wife does not have an Apple Music subscription so she has Sonos setup to play music direct from her phone's media library. This is a Sonos feature which is not working and Sonos should fix it.
My wife wants to use the music playlist that she maintains on her iPhone which would not be stored/maintained on a desktop or NAS device. We don’t leave our desktop PC powered on all the time.
Do you have an Apple Music subscription?
Userlevel 5
Badge +2
Guys, why don't you go for a plain solution.


Adding and updating your music library

Using a NAS drive with Sonos


My wife wants to use the music playlist that she maintains on her iPhone which would not be stored/maintained on a desktop or NAS device. We don’t leave our desktop PC powered on all the time.
Guys, why don't you go for a plain solution.


Adding and updating your music library

Using a NAS drive with Sonos
Userlevel 5
Badge +2
We’re experiencing this same exact issue which seems to have gotten worse after Sonos released the update with AirPlay 2 support when we also lost our iOS lock screen controls.

In our home we have:
-Two Sonos Play 1s
-iPhone SE iOS 11.4.1 with music from local device
-Apple TV and Denon AV Receiver both with AirPlay 1 enabled

When using Sonos with music on the iPhone SE songs will play for a bit and skip early to the next track in the playlist. It’s possible that it happens when the iPhone auto locks. It does not appear to happen when you manually lock the phone. On the iPhone the screen is set to auto lock after 5 minutes, with password required immediately at lock, and background refresh is set to off for all apps on this iPhone.

This same iPhone is able to stream the same playlist via AirPlay to our Denon AV Receiver while locked with no skipping. This confirms that it’s not an issue with the phone’s WiFi connection.

Diagnostics confirmation # 366485044
I have the exact same issue on my Samsung Galaxy S8. If I keep the phone unlocked there is no skipping, but if it locks then it skips to the next song when there is about 10 - 15 seconds left in the current song. I don't understand why Sonos can't just test this to find the issue; it isn't that difficult to replicate.