Songs skipping when iPhone locked



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It's Apple who made the change, not Sonos. Sonos is, I would expect, doing everything possible to rectify the situation. The flaw is with the release of iOS 11, where Apple unilaterally changed the way they allow data transfer when the iOS device is locked/asleep.
Jeff, as I listen to my Sonos skip my iPhone locally held songs on a whim I can’t help but think back to when I ended up calling Sonos three months ago and asked about this issue and they claimed ignorance and that WiFi interfence must be the issue. If Sonos would just admit they screwed up and would put the necessary resources to fix the issue, maybe I would feel better. Yet Sonos continues to sell their speakers as if they are the best thing in the world completely ignoring this rather obvious flaw.
@larsif I have followed your directions and read your content that you linked on your https://www.johnlarge.co.uk/sonos-lock-screen-controls-broken-on-ios-after-version-9-0-update/ Site/page. THANK YOU...... So Far, the Songs problem of skipping and cutting off songs has disappeared at my house. I turned off my AirPlay (AppleTV's in my case) abilities (which I rarely used anyway) and there are now full songs playing once again.. I thank you for your assistance, as my &$1,800.00 dollars of Sonos equipment was all but totally worthless in the condition they were in before reading your content. Additionally, I not have control back from my Apple Watch and my LOCKED iPhone, as it was designed to be.. Thanks Again..

Sonos, please publish either @larsif's information (hopefully, you give him the credit for fixing this issue) or publish this as at least a bandaid that does not suggest that we should turn the security lock off on our iOS devices (stupid idea for all that suggested it.) I am 14 songs into a playlist with no cutouts at all. Prior to making these changes, I was cutting off almost every song.
Fixed it. We have an Apple TV and I set it for AirPlay = OFF. I then reset my iPhone 7. I have the latest Sonos app version installed. I now have control from the lock screen on my iPhone. The Apple TV is our only AirPlay device. We now also have control from my wife's AppleWatch.

I followed the info from this link: https://www.johnlarge.co.uk/sonos-lock-screen-controls-broken-on-ios-after-version-9-0-update/
hi - I wrote some time ago in this forum to raise another voice about the skipping issue. I have a Samsung, and always noticed that everyone here complained about iPhone while locked ... Not many people writing about Android. Writing to say that after the 9.2 release, the issue seems to be gone; been playing many hours these last 2 days, and have not noticed any song skipped. Anyone else with Android with same success?
Anyway, I thought it is good to share good news when it happens.
I've got this problem, had it a couple of months or so ago when the update came out that removed the lock screen controls. Since then there has been a further update, but this hasn't solved the problem. Just when you get things working they mess up again! There always seems to be some issue that means I can't play music using my Sonos or that involves some workaround. For now, I'm using a third-party app on my Mac to stream my library via AirPlay to my Sonos Play 1. As for playing my library from my iPhone, I've given up until an update comes out to fix this.
Oh, I would suspect that Sonos is absolutely not putting their head in the sand and not attempting to address the problem. Given the number of complaints here in these boards, it's obviously affecting a lot of people. But my guess is that Sonos is at the whim of Apple for a "fix" that resolves this, and they're unwilling to say so, as it would make Apple the "bad guy". But I can well see some person at Sonos (and maybe several) assigned as liaisons with Apple asking on a very regular cadence, and re-emphasizing the importance of the issue to all of the Sonos users who have posted. Which I consider to be roughly 10% of those affected....there's always a silent majority out there who don't bother to post, and then end up not understanding, and giving up on a useful technology that just requires an update to work properly.

I've managed people in my past who have this sort of liaison roles with Apple, Google, Facebook, etc. The frustration you have with those companies moving forward at a pace that satisfies your company's needs just can't be publicly expressed, as if you do, you're likely to get them mad at you and not give you any further cooperation.

Assuming all of thoughts around this are correct, I feel for Sonos. They're getting beat up regularly on these forums, and others, for an issue that they're trying to get fixed as quickly as possible, yet they're stymied by Apple's rather glacial (in this case, and in my opinion) pace to address this issue. Apple has many other priorities that they're likely working on, they probably consider this to be a minor annoyance, but those of us who use Sonos consider it to be a major issue.

Frankly, I solved this by moving my library to an NAS, and using that, rather than storing everything on an iPad in my home. That worked for me....but did require a purchase, and some setup. Not everyone has the patience/money/time to do that.

I imagine that Sonos is doing everything they can to get this resolved as quickly as they can. They do listen to their customers, they've said in the past that they read every single post on these boards, and I'm fairly confident that the aggregate message is passed upwards to management. I'm sure that Patrick Spence, CEO of Sonos, is very aware of this issue.

But I do agree, at the end of the day, it's rather annoying.
Bruce, my guess is that you are completely correct about the problem.

Sonos customers are the ones suffering and as a tech company, and they need to fix this one way or the other.

Putting your head in the sand and not addressing the problem is idiocy.
I think it's an issue that Apple needs to address, and (in my imagination) they're not willing to give a lot of attention to it for Sonos. I think Sonos is trying not to throw Apple under the bus, since Sonos relies more on Apple than Apple does on Sonos, so they're trying to be political about the whole thing.

While I agree we should be keeping pressure on Sonos on this, I also thing there should be equal pressure on Apple.
I have personally spent thousands of dollars on 19 SONOS products (including subwoofer, Soundbar) six Sonos 5's, two 3's and at six 1's, and have recommended it to many people. I have also purchased countless additional hardware for the company I founded.

Starting last year, I began having issues with skipping songs when playing directly from my iPhone. I have spent countless days trying to fix the issue... I am on my third hardware Wi-Fi setup, I have changed VPNs to the point where I no longer use one at my house. In short, I am absolutely FURIOUS, as the issue is getting worse, and your message boards are a joke on this topic.

Suggesting that I sign up for a paid music subscription is a ridiculous solution, especially since this is a vacation home, and I have countless guests here that like their own music .

If this is an unfixable issue be direct about it...
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Jeff or Community
1) Is the 9.1 release a solution for the Sonos application not being able to play the iPhone or iPad local playlist which is located on the hard-drive of the device?
2) If I disable the auto-lock on my iPhone and then play the local music on the device will it stop skipping


Hi there,

We released an update to address this issue. If you're still having skipping when your phone goes into auto lock, please give us a call so we can take a deeper look into this issue. You can find our phone number and hours here.

Disabling AirPlay on non-Sonos devices will help get things streaming again in the meantime.
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Jeff or Community
1) Is the 9.1 release a solution for the Sonos application not being able to play the iPhone or iPad local playlist which is located on the hard-drive of the device?
2) If I disable the auto-lock on my iPhone and then play the local music on the device will it stop skipping
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Hi everyone,

We've just released version 9.1 which has a few bug fixes, including one which should help with iOS device streaming issues. Please update your systems and test out iOS streaming. If any audio dropouts continue, please see our guide to troubleshooting audio drops and reach out if that doesn't help.

The update to version 9.1 has not solved this issue for me. Music on my iPhone will stop/skip when the iPhone is locked. Connecting to a music library (computer on the network) is not a good solution, because I don’t want to have that computer on all the time. Please help!


If the update did not help, please see this guide to troubleshooting audio interruptions. If you're still having issues after going through the guide, please reach out to our phone team who can take over from there. You can find our phone number and hours here.


Hi Jeff,
I have reached out to your team. They ran some tests with me and confirmed that the problem is indeed down to the streaming from the device stopping as soon as it auto locks. Their only solution was -as detailed above- to disable the auto lock or stream from a library on or attached to my PC.
This never used to be a problem until about a year ago, and I am bitterly disappointed that I am basically now unable to stream from my iPhone or iPad without compromising their security & rapidly draining their batteries.
This certainly sounds like a software failing or incompatibility with iOS settings.
Are you able to offer any reassurance that Sonos are working on a fix for this?
Doesn't seem to be as wide spread as with iOS.
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I should confess that I don't need to use this feature myself. I tested out of curiosity, and I was just confirming on this thread that I think Sonos has a genuine issue to deal with here, not one that is simply an isolated consequence of other problems with people's Sonos systems.
The skipping issue also occurs with Androids.

Yes, I'd seen that. I don't have a recent enough Android device to test with, so I can't add anything to that aspect of the discussion.
I should confess that I don't need to use this feature myself. I tested out of curiosity, and I was just confirming on this thread that I think Sonos has a genuine issue to deal with here, not one that is simply an isolated consequence of other problems with people's Sonos systems.
The skipping problem also occurs with Androids.
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Yes, the music skips if the phone is unlocked -- as long as it's allowed to become idle (blank screen).
The device should be set to never auto lock.

Yes, that's what I tested.
Yes, the music skips if the phone is unlocked -- as long as it's allowed to become idle (blank screen).
The device should be set to never auto lock.


Yes, I have a couple of non-Sonos AirPlay devices, as well as running AirConnect (https://github.com/philippe44/AirConnect/blob/master/bin/airupnp-arm) on one of my server systems, to allow AirPlay access to all of my Sonos devices. All are working fine. However, I don't see how AirPlay interacts with this issue.
The issue is still present with iOS 12.

There's an issue related to music stored on an iOS device; should have been resolved with v9.1.

Hi everyone. Songs cutting out is a fairly generic symptom, however, there is a specific issue that we're looking into where streaming from iOS device's storage (using "On this iPhone/iPad") runs into issues with non-Sonos AirPlay devices. You can change your iOS settings such that your devices do not auto lock, which would prevent this issue. To do so, head into the settings app and go to Display & Brightness, then set auto lock to never. Also, you can try disabling AirPlay on any non-Sonos devices on your network, as this can also prevent the issue from coming up.

https://en.community.sonos.com/troubleshooting-228999/my-sonos-keeps-cutting-off-songs-before-the-end-6810174/index1.html#post16257424
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If the update did not help, please see this guide to troubleshooting audio interruptions. If you're still having issues after going through the guide, please reach out to our phone team who can take over from there. You can find our phone number and hours here.
None of the issues in the troubleshooter apply to my system. I consider myself a relatively expert Sonos user, and my Sonos systems -- and indeed my home networking infrastructure -- are carefully configured and working perfectly.

I should confess that I don't need to use this feature myself. I tested out of curiosity, and I was just confirming on this thread that I think Sonos has a genuine issue to deal with here, not one that is simply an isolated consequence of other problems with people's Sonos systems.
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I did test that, as I noted above: it didn't make a difference (which surprised me).
I'll test with iOS 12 shortly.

Does the music skip if the iPhone is kept unlocked? Further, do you have any non-Sonos AirPlay devices on your network (e.g. Apple TV, Time Capsule or Airport Express/Extreme)?

Yes, the music skips if the phone is unlocked -- as long as it's allowed to become idle (blank screen).

Yes, I have a couple of non-Sonos AirPlay devices, as well as running AirConnect (https://github.com/philippe44/AirConnect/blob/master/bin/airupnp-arm) on one of my server systems, to allow AirPlay access to all of my Sonos devices. All are working fine. However, I don't see how AirPlay interacts with this issue.

The issue is still present with iOS 12.
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Hi everyone,

We've just released version 9.1 which has a few bug fixes, including one which should help with iOS device streaming issues. Please update your systems and test out iOS streaming. If any audio dropouts continue, please see our guide to troubleshooting audio drops and reach out if that doesn't help.

The update to version 9.1 has not solved this issue for me. Music on my iPhone will stop/skip when the iPhone is locked. Connecting to a music library (computer on the network) is not a good solution, because I don’t want to have that computer on all the time. Please help!


If the update did not help, please see this guide to troubleshooting audio interruptions. If you're still having issues after going through the guide, please reach out to our phone team who can take over from there. You can find our phone number and hours here.
I did test that, as I noted above: it didn't make a difference (which surprised me).
I'll test with iOS 12 shortly.

Does the music skip if the iPhone is kept unlocked? Further, do you have any non-Sonos AirPlay devices on your network (e.g. Apple TV, Time Capsule or Airport Express/Extreme)?
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Connect the Lightning cable to your iOS device and see what happens while the device is charging. The stored music will happily stream without skipping, I bet.
I did test that, as I noted above: it didn't make a difference (which surprised me).
I'll test with iOS 12 shortly.
Connect the Lightning cable to your iOS device and see what happens while the device is charging. The stored music will happily stream without skipping, I bet.

See also
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I think it's a little glib to propose switching to a NAS library, or disabling phone locking. My brief testing today indicates that there is a 100% reproducible issue with streaming from an iOS device (*). Either Sonos supports this feature or it doesn't. If it supports it, it should work.

(*) I tested streaming from my library on an iPhone 8 Plus, iOS 11.4.1, with Sonos 9.1. Once the phone was left idle, the stream would drop or skip ahead with error "Unable to play XXX - the connection to XXX iPhone was lost", after 2 to 5 minutes. I tried with power disconnected and connected. My Sonos installation is 100% solid with an all green connectivity matrix, and streams perfectly from other local (NAS) sources.