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Songs on device skip on sonos one

  • 20 February 2018
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I bought sonos one speakers and every once in a while the songs will skip to the next song half way through.

The WiFi is strong as it is on the same floor and the WiFi signal on my phone is high. Anyone know why this happens when playing songs from my iPhone to sonos?
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Best answer by Keith N 21 February 2018, 19:36

Hi there, michael319. Thanks for posting and welcome to the Community. In most cases with skipping, it can be attributed to network connectivity and/or wireless interference. Based on the diagnostic report you are set up using a standard wireless setup. Because of this, each individual speaker needs to talk to the router before sending data to other speakers. In comparison, a BOOST configuration allows for Sonos devices to speak directly to one another. Check out this article that outlines the differences and benefits of each configuration. In most cases, a BOOST configuration (which is when any Sonos device is left plugged into the router directly via Ethernet) leads to a more robust Sonos system. This is because the speakers can "telephone" data over shorter pathways, rather than each speaker sending data over longer distances encountering more interference. According to the diagnostic report, the Kitchen and Bedroom are both having a hard time maintaining a steady connection to the Verizon router. Switching to a BOOST configuration could certainly address this.

Additionally, any information about your local network (i.e: make and model of your router and any extenders or access points) could help us understand exactly how Sonos is interacting with the network.

If you switch to the BOOST configuration, submit another diagnostic report and I'll be happy to compare results.
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Keep us in the loop should you run into any other problems. I'm happy to help whenever I can. 😃
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While you said the skipping did subside, you did say:

Only thing is. Since the new sonos update yesterday I been getting the attached error. But if I keep trying to play songs it eventually plays. So idk what that’s about.
From my perspective, it appeared that you would have liked some clarity on what the reason is for the error and how to make it go away. Apologies for any confusion caused.

Your diagnostic report does not show any problems regarding interference, but it does show problems attempting to access your Music Library on your MacBook Pro (numerous times - approximately 2 minutes prior to running the diagnostic report). While this normally wouldn't directly cause the 1002 error you posted, it certainly could be a side effect. This would warrant troubleshooting in real time with our technicians to get a closer look at the network and determine the root cause.
i think the reason was the songs wer still indexing becaus I updated the library on the Mac book. I’m going to keep an eye out.

I do want to thank you for the suggestion of the cable. It helped tremendously!
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While you said the skipping did subside, you did say:

Only thing is. Since the new sonos update yesterday I been getting the attached error. But if I keep trying to play songs it eventually plays. So idk what that’s about.
From my perspective, it appeared that you would have liked some clarity on what the reason is for the error and how to make it go away. Apologies for any confusion caused.

Your diagnostic report does not show any problems regarding interference, but it does show problems attempting to access your Music Library on your MacBook Pro (numerous times - approximately 2 minutes prior to running the diagnostic report). While this normally wouldn't directly cause the 1002 error you posted, it certainly could be a side effect. This would warrant troubleshooting in real time with our technicians to get a closer look at the network and determine the root cause.
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Thanks for the update. At this point, I'd recommend giving our support technicians a call to troubleshoot this with you in real time. They are able to use a remote session and take a closer look at how data is being routed along the network.

Why would I call tech. I said it isn’t skipping. That error only popped up from playing songs after the sonos app update. It’s very rare.

What does my diagnostics this time indicate?
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Thanks for the update. At this point, I'd recommend giving our support technicians a call to troubleshoot this with you in real time. They are able to use a remote session and take a closer look at how data is being routed along the network.
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michael319: That should work without a problem. Let us know how you get on. Thanks!

Okay every since I plugged my speaker to Ethernet I haven’t seen skipping. Also I been using music playing from my MacBook more instead of phone.

My phone WiFi isn’t great in the bedroom so it wasn’t a good choice for upstairs. But downstairs I do use my phone to play music to the sonos.

Here is my new diagnostic number. 1297992572

Only thing is. Since the new sonos update yesterday I been getting the attached error. But if I keep trying to play songs it eventually plays. So idk what that’s about.
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michael319: That should work without a problem. Let us know how you get on. Thanks!
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I need a longer Ethernet wire. Is this okay? Mediabridge Cat6 Ethernet Patch Cable ( 15 Feet ) - Soft Flex Tab - RJ45 Cord - Black ( Part# 32-699-15B ) https://www.amazon.com/dp/B00YPH0XT2/ref=cm_sw_r_cp_api_-MpKAb71FBTPJ
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System Preferences>Energy Saver. Choose which version (battery or Power Adaptor) and change the settings for Computer sleep. Also turn off (no check) "Put hard disks to sleep when possible"

Likely an issue with duplicate IP address for that speaker in the same room.


My WiFi still disconnects when I close the lid of the laptop leaving the function of steaming through the Mac library pointless.

Any fix for that?
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Hi there, michael319. Thanks for posting and welcome to the Community. In most cases with skipping, it can be attributed to network connectivity and/or wireless interference. Based on the diagnostic report you are set up using a standard wireless setup. Because of this, each individual speaker needs to talk to the router before sending data to other speakers. In comparison, a BOOST configuration allows for Sonos devices to speak directly to one another. Check out this article that outlines the differences and benefits of each configuration. In most cases, a BOOST configuration (which is when any Sonos device is left plugged into the router directly via Ethernet) leads to a more robust Sonos system. This is because the speakers can "telephone" data over shorter pathways, rather than each speaker sending data over longer distances encountering more interference. According to the diagnostic report, the Kitchen and Bedroom are both having a hard time maintaining a steady connection to the Verizon router. Switching to a BOOST configuration could certainly address this.

Additionally, any information about your local network (i.e: make and model of your router and any extenders or access points) could help us understand exactly how Sonos is interacting with the network.

If you switch to the BOOST configuration, submit another diagnostic report and I'll be happy to compare results.
thanks for that. I just connected to Ethernet and did wireless set up. I attached an image. Is it connected correctly? I put it on channel 1.
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Hi there, michael319. Thanks for posting and welcome to the Community. In most cases with skipping, it can be attributed to network connectivity and/or wireless interference. Based on the diagnostic report you are set up using a standard wireless setup. Because of this, each individual speaker needs to talk to the router before sending data to other speakers. In comparison, a BOOST configuration allows for Sonos devices to speak directly to one another. Check out this article that outlines the differences and benefits of each configuration. In most cases, a BOOST configuration (which is when any Sonos device is left plugged into the router directly via Ethernet) leads to a more robust Sonos system. This is because the speakers can "telephone" data over shorter pathways, rather than each speaker sending data over longer distances encountering more interference. According to the diagnostic report, the Kitchen and Bedroom are both having a hard time maintaining a steady connection to the Verizon router. Switching to a BOOST configuration could certainly address this.

Additionally, any information about your local network (i.e: make and model of your router and any extenders or access points) could help us understand exactly how Sonos is interacting with the network.

If you switch to the BOOST configuration, submit another diagnostic report and I'll be happy to compare results.
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System Preferences>Energy Saver. Choose which version (battery or Power Adaptor) and change the settings for Computer sleep. Also turn off (no check) "Put hard disks to sleep when possible"

Likely an issue with duplicate IP address for that speaker in the same room.
thanks I turned that off.

It happens to other speakers too though. How would I check a duplicate IP address
System Preferences>Energy Saver. Choose which version (battery or Power Adaptor) and change the settings for Computer sleep. Also turn off (no check) "Put hard disks to sleep when possible"

Likely an issue with duplicate IP address for that speaker in the same room.
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So I don't know a huge amount about Mac's but you should be able to adjust the Power Options and stop the Mac from going to sleep.
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[quote=UKMedia][quote=michael319]The Boost has a much longer range but in most situations a SonosNet connection between devices with one connected via Ethernet is all that is required. Do you have an old house with thick walls?nope it’s new construction. It’s strange. I was in same room as the speaker and router snd it still randomly skips to Next song.[/quote

It is strange and not the norm![/quote]so I just downloaded sonos on my Mac and thought that would be better to play music from. Also I didn’t realize I could still go through my library via my phone for my Mac. Problem is my computer eventually goes to sleep and the WiFi shuts off on it. So not sure how the Mac book would be better than my phone to play my library.

Am I missing something?
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[quote=michael319]The Boost has a much longer range but in most situations a SonosNet connection between devices with one connected via Ethernet is all that is required. Do you have an old house with thick walls?nope it’s new construction. It’s strange. I was in same room as the speaker and router snd it still randomly skips to Next song.[/quote

It is strange and not the norm!
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The Boost has a much longer range but in most situations a SonosNet connection between devices with one connected via Ethernet is all that is required. Do you have an old house with thick walls?nope it’s new construction. It’s strange. I was in same room as the speaker and router snd it still randomly skips to Next song.
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The Boost has a much longer range but in most situations a SonosNet connection between devices with one connected via Ethernet is all that is required. Do you have an old house with thick walls?
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It would be a good idea to try an Ethernet connection first.is there a difference between the boost product and plugging one of my sonos to Ethernet? Isn’t it the same?
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It would be a good idea to try an Ethernet connection first.
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I have a boost set-up with a Connect connected via an Ethernet cable.
IF this was a WiFi channel issue wouldn’t music from amazon streaming and I heart radio also skip?

Would plugging one of my sonos one directly to Ethernet help this problem?

Or would I actually need to buy a boost system for 100?
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I have a boost set-up with a Connect connected via an Ethernet cable.
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Can you submit a diagnostic and post the number on this thread. not sure if I did it right. Do I just go to advance settings and click submit diagnostics

1094800697

That’s code I got. I changed to channel 11 so far skipped again. Gotta try channel 1 next.

Is this a known issue with sonos one?


Thanks for that someone at Sonos will have a look.

I've had a Sonos One for months now and I don't experience any skipping.
hmm And you have boost or standard set up.
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Can you submit a diagnostic and post the number on this thread. not sure if I did it right. Do I just go to advance settings and click submit diagnostics

1094800697

That’s code I got. I changed to channel 11 so far skipped again. Gotta try channel 1 next.

Is this a known issue with sonos one?


Thanks for that someone at Sonos will have a look.

I've had a Sonos One for months now and I don't experience any skipping.
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Can you submit a diagnostic and post the number on this thread.
Just to confirm I am using standard setup. Not boost set up.