Songs Connection Error 1000, 1002

  • 4 October 2016
  • 1 reply

Hi There,

I am having connection issues and error messages (1000,1002) from one SONOS speaker in my sons system.
The other speakers work as expected, it is only this one component that is now getting connection issues.
I have gone through all the standard troubleshooting steps.

Diagnostic confirmation number 6606687

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1 reply

Userlevel 7
Badge +20
Hi, NathLong,

Can you please tell me which speaker is presenting the issue? I can see you have multiple access points spread out on every channel, this mounts to a fairly congested WiFi environment. I can see that, fortunately, you have Sonos set up on one SSID and so it is not as if the system is fragmented. I think it's the fact that TheBatcave and notthedroidyouarelookingfor share the same channel but are within close proximity of one another may be what's causing the issue. Can you move notthedroidyouarelookingfor to channel 6? This may resolve the issue.