Song skipping before finished playing


I am playing songs from my iTunes library from the Sonos app from and iPhone, and the Sonos system continues to skip through songs. It happens on random songs, not all songs. Any suggestions to fix this problem. I am running all upgraded and most current IOS and Sonos updates.

5 replies

Userlevel 6
Badge +18
Hi, Freshmeadow. This is likely due to WiFi interference. This is often the cause of audio playback issues. If those links don't work, not to worry, we can certainly get to the bottom of this for you. Following any occurrence of this issue or changes in your setup, please submit a further diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.
I am having this same problem. I need some help!
I have checked my channel. It is fine.
Userlevel 6
Badge +18
Hi, Grandma. Did you follow the links in my other post? If you're still struggling, could you please submit a further diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.
Hi - I am having this issue too. I have submitted a diagnostic report, ref number 21139143. Please let me know how to fix this issue.

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