Someone switched my sonos account

  • 4 November 2017
  • 2 replies

When I open Sonos it says "We found at least one player that's not linked to your Sonos account..." There's an icon that says "Let's fix it." When I click it, the next screen asks to sign in to my Sonos account. But the account is someone else's (the partially hidden email is not mine). I think someone else logged in through Spotify. But I can't find any option to let me switch the account back to mine. Help.

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2 replies

Userlevel 7
Badge +19
ragman: Are you still having challenges working with Sonos and your account? You may find it best to give our technicians a call to dig deeper and see what is going on. That way, we can troubleshoot in real time and get a closer look at what is happening. Our contact information can be found here.

Much appreciated.
I'm having the same issue. Is there a fix Sonos?