I have a problem that many people seem to have had by the looks of it. I have a play5 that was working fine for months. Recently it stopped appearing in the app (I also have a play1 which works fine). When I connect the play5 to the router with an ethernet cable, it reconnects without problems, but as soon as I unplug it again and bring it back to the main room, the problem reappears. Some of the similar cases were caused by hardware problems, so I wonder whether the same is happening to me.
My diagnostics case number is 1693191322.
Many thanks in advance for your help.