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So many problems with the Roam!

  • 26 April 2021
  • 57 replies
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57 replies

Hi Thanks for your reply. I did think it was a charger problem. So on one occasion while speaking to a Sonos technician He recommended a particular charger that I should buy So i spent a further £14.99 and alas the new charger did not sort the problem. But to be honest I am not too bothered it is just that I expected this new roam to be as good as the rest of my system. But thanks again for your help.

Hi Thanks for your reply. I did think it was a charger problem. So on one occasion while speaking to a Sonos technician He recommended a particular charger that I should buy So i spent a further £14.99 and alas the new charger did not sort the problem. But to be honest I am not too bothered it is just that I expected this new roam to be as good as the rest of my system. But thanks again for your help.

I’m surprised the technician didn’t just recommend the Sonos charger to you, as it can be used both as a Qi charger or a USB-C charger. It has a 5v/2.1A (10.5w) power output and works well with the Roam.

We received our Roam last week and have had endless problems with it, which haven’t been solved by Sonos Customer Services.

Initially, it wouldn’t connect to our existing Sonos system at all. Then when it did, the speaker didn’t work properly - it was really tinny with no bass, and when we tried to change the volume there was an awful scratching noise.

We eventually managed to play music normally - but the it cuts out every 3-5 minutes!! On the Sonos app it still says music is playing, and the buttons on the Roam don’t work.

This happens whether it’s on Bluetooth or wifi. Other problems include not being able to turn it off, and the buttons sporadically not working at all.

We spent 45 minutes on hold to CS, and then 2.5 hours chatting with a very nice but ultimately unhelpful technician who remote-accessed our router settings and tried everything he could to get it working. This resulted in us having no internet…. because he changed our router to modem mode, which meant nothing else connected to the router worked! He then told us to call our ISP - even though it’s clearly a problem with the Roam and not our wifi network.

We’ve had no problems with our other Sonos speakers. But although I am loathe to call CS again but I’m going to have to to return this obviously faulty item. Sort it out Sonos!

Are these common problems or is it just us? How do you get Sonos to acknowledge that something is faulty?

I have the EXACT same issues! The Roam have been pretty much unusable. I have been waiting for updates to solve the issues but none of the updates have fixed the problems. I need to do a hard reset (power button for ~13s) every single time i wan't to use it. Then it makes scratching noises, the buttons stop working constantly, the sound get all weird from time to time.

 @James L. Can you please help me resolve my issue? How should i proceed?

I have the EXACT same issues! The Roam have been pretty much unusable. I have been waiting for updates to solve the issues but none of the updates have fixed the problems. I need to do a hard reset (power button for ~13s) every single time i wan't to use it. Then it makes scratching noises, the buttons stop working constantly, the sound get all weird from time to time.

 @James L. Can you please help me resolve my issue? How should i proceed?

Hi @johonathan,

 

I would highly suggest getting in touch with our support team for this. There’s limited troubleshooting we can do here on the community and I think you’d definitely benefit from working live with a support agent.

I have the EXACT same issues! The Roam have been pretty much unusable. I have been waiting for updates to solve the issues but none of the updates have fixed the problems. I need to do a hard reset (power button for ~13s) every single time i wan't to use it. Then it makes scratching noises, the buttons stop working constantly, the sound get all weird from time to time.

 @James L. Can you please help me resolve my issue? How should i proceed?

Hi @johonathan,

 

I would highly suggest getting in touch with our support team for this. There’s limited troubleshooting we can do here on the community and I think you’d definitely benefit from working live with a support agent.

Ok thanks!

I am having problems with the Roam and getting it to connect to my network.

Very frustrating, I have not had so many problems with other Sonos products

Same. What a mess. Just wanted a good quality Bluetooth speaker. Always a hassle to get connected and usually give up. 

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