Sonos used to be a pleasure to interact with. Now every time I use it, I run into so much brokenness that I am close to just chucking the whole thing in the garbage.
I have an excellent Wi-Fi setup with a powerful signal that works everywhere in the house. And I've put other devices onto 2G for maximum compatibility with Sonos. No other device has problems with Wi-Fi anywhere.
Generically, I would have to say the most frustrating thing is that the error diagnostics are horrible. I get messages like "Unable to add the shared folder //MacBook/Music to your Music Library (1002)". But that's no help. The folder definitely exists and every other thing in the description of error 1002 is not a problem that my system could possibly have (My compiler is on and fully responsive, my wi-fi signal is very strong, and I am not running a firewall). And why in 2019 do I have to go look up error codes on the web anyway? This is 1970's stuff.
Among the problems I run into almost every time I try to use it:
- songs randomly stop playing in the middle and advance to the next song
- I can't put songs onto the queue
- I can't remove songs from the queue
- I can't get Sonos to import songs from my library (used to work, doesn't any more)