Alarm comes on. Notification appears. I hit the Snooze icon. A notification confirms the snooze and when the music will come on again. But the music doesn’t come on again. Anywhere from 3 to eight minutes in, the system just forgets it’s doing a snooze. Doing testing, the snooze works properly maybe once out of 10 tries. Spent two hours with customer support - chat and phone. They had me change the SonosNet channel (“Could be interference”). Had me unplug everything, including the router, to reset. The alarm has worked fine for 14 years, then just stopped working a week ago.
I’m on S1. I have a hybrid system with an ancient Connect:Amp and Connect, plus a new Amp purchased last year (when they scared us into upgrading) and two Play:1s. I also have a CR200, but the problem happens whether I’m using the CR200 or an Android phone. And it happens regardless of which “Room” I set for the alarm.
Any suggestions appreciated. My next move is to try to isolate the problem by removing all components from the system then testing one at a time. I’ll report back.
Best answer by Corry P
Thanks for all your work!
Any music services? That’s weird, to say the least. One would have made sense, but this definitely needs investigation.
Please get in touch with our technical support team at your convenience. Thank you.
You may want to refer them to this thread to avoid explaining it all again - if you’re on a phone call, ask them to search this forum for “first snooze” and it’s the first search result.