We had a power outage the other day, and ever since we’ve been unable to stream SiriusXM (all of our other streaming services work fine). Sometimes we get this error message:
- “Unable to connect to SiriusXM”
And sometimes the music starts to play, but then it stops and we get the following message:
- “Unable to play…..song is not encoded properly”
I submitted a diagnostic report already. The confirmation number is 1093697395.
Any help would be much appreciated.