Since update my Play 5's gen 1 do not work

  • 9 October 2017
  • 1 reply

Hi since I have completed the update to version 8.0 my two play 5's that were a stereo pair in my kitchen do not work, they show on my sonos app and in settings when I go to About my sonos to the two plays 5's are shown with numbers in the OTP section? my playbase, sub and four play 1's work fine. I have done a full reset on both play 5's but still will not work, the players look like they are connected but arent and wont play any music diagnostics number is 7929544. I have also tried resetting them whilst connected to my Bridge but they still do not work please please please can somebody help?

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1 reply

Userlevel 7
Badge +19
User557535: Thanks for the diagnostic report. I was able to take a closer look and noticed that the PLAY:5's are appearing on the network with quite a few network errors. Could you tell us a little more about your local network? What is the make and model of the router you are using? Do you have any extenders or access points?