Question

Since update 7 sound drops out on playbar

  • 8 December 2016
  • 3 replies
  • 271 views

Hello,

I have a LG TV and since update 7.0 the sound is stuttering on my playbar. It is always with 5.1 sound, but not all the time.

Are there more people with this issue?

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3 replies

Yes, I've got a Hisense 4K 55" TV and never had sound issues but since applying 7.0 the sound periodically drops out for 2-3 seconds about every 10 to 15 minutes. Sound comes back on it's own but it's very troubling. I was in the Sonos 7.0 beta program and never had this issue. I know it must be the soundbar as it happens regardless of TV input that is active (i.e. native app running Netflix on TV or Amazon Fire Stick or Chromecast all exhibit the same periodic sound dropout problem).
Since the update the Sonos app takes over my hearing aids. Can't listen to Sonos with hearing aids in. What did you do Sonos? FIX IT!
I have the issue every seconden if it occurs.
I created a case with sonos support and uploaded the diagnostics, no answer yet.

It only happens with Dolby Digital 5.1 not with stereo.