Significant Audio Drops / Lags

  • 17 October 2021
  • 1 reply
  • 47 views

Hi everybody

I’ve been experiencing drops of audio every time I play (or skip to) a new song on spotify through sonos. The pattern is quite consistent: song plays for 10s, some speakers drop for 20s and all goes well from 30s in. There is also a lag when I press skip in the sonos app before anything happens. 

I’ve read all I could find on the topic but am running out of ideas. 

The setup:

> 850 sq feet (85 sqm) flat, triangular shape

> Paris city centre so old building, stone walls and neighbors all around 

> 8 speakers (7 Ones + 1 Arc) and 1 boost

> Boost at the center of the flat

I’ve: 

- assigned a static IP to all sonos units

- repeatedly changed wireless channels of the router and sonosnet (not overlapping)

- moved the boost from another place (less central)

- changed ethernet cables

- unplugged devices around the Boost to see if that decreases interference

- hardwired the arc to the boost (no change)

- looked at the stats on the network matrix (latest below)

I cant hardwire any other speaker or move them around unfortunately they are hung onto the walls


What am I missing? 

Thanks
Alex 

 

 


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1 reply

Userlevel 7
Badge +18

Hi @Alex_French 

Welcome to the Sonos Community!

Please recreate the issue then immediately submit a diagnostic and reply here with the number given, when convenient. Thanks.