For well over a year I was a fairly happy Sono’s owner. 11 speakers, 4 rooms and a Move - everything usually worked and all was well. About a month ago that all changed. During a storm we had our power flicker a few times (every device plugged into a surge and my media room is on its own surge - nothing damaged) - long enough to clear the clocks on a few things but not long enough to start the generator. From that day I have spent 30+ hours trouble shooting my system to get it back.
Let me confirm every speaker can connect and play but not at the same time - 9 out of 11 is the best i’ve gotten so far. Beginning to think this is part of the iOS issues recently listed but not corrected?
I have read just about every forum and help file but have reached the end of the line. You might ask “have you contacted support?” and the answer is I have not. I have had only one support experience with Sono's but it is scared in my brain as being one of the worst support experiences I have ever had. Is there anyone out there that has had a positive support experience in the recent past? I need a glimmer of hope because I have reached my limit with my system. Nothing makes sense - none of its behaviors are consistent and the stability seems non-existent.
I had upgraded the app with no issues. Since this issue has arrived I have unplugged, replugged, reset, rebooted, hardwired, changed devices, updated, checked speeds, checked connection probably well over a hundred times. My wife thinks I am nut and thinks I should sell the system. I am beginning to think she is right. Anything this hard to support - doesn't make sense in today's world.
Is this a me thing or is there quietly a bigger problem out there?
Frustrated beyond belief...