Services unavailable?

My Sonos is not able to hold a connection with spotify or stitcher or google music. I am able to browse, the services and access playlists, but when I try to play them I get either an 1001 error saying there is a problem adding to the queue or it says the connection with the service was lost.

1 reply

Userlevel 6
Badge +3
Hello David,
I’m sorry to hear about the problem you're experiencing.

Is the system, experiencing the same issue when playing internet radio stations?
To have a better understanding of the Sonos system, could you submit a diagnostic and reply with confirmation number.
Here is a FAQ showing you how to Submit system diagnostic

Keep me posted.

Best regards,


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