Question

Samsung sound dropout

  • 2 December 2016
  • 2 replies
  • 231 views

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I have a brand new 65 SUHDTV and the sound drops off every 2 min on my playbar. Never had this problem on my older 55in Samsung. Submitted diagnostics 6814177

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2 replies

Userlevel 6
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Hi Dan, would it be possible to wire the PLAYBAR to your cable a see if the system is experiencing the same problem?
Also, is the PLAYBAR experiencing the same audio issues with playing music? Let us know how it goes.
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Hi Max, I could try to wire it that way but would it not disconnect playbar when using tv apps such as Netflix. There is no issue with sound when streaming music. It seems the sound dropouts are occurring on certain national broadcasts such as NFL TNF. Not sure what format it is broadcasted in but doesn't seem to be compatible with system.