Question

S2 setup issue

  • 26 July 2020
  • 2 replies
  • 100 views

I downloaded S2, but cannot get past the “update” page.  I enter my username and password, but nothing happens when I hit the “update” button.  

 

Tried several times, same result.  Any ideas?


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2 replies

No sure what you’re attempting to update. Do you already have a Sonos system of some type, running S1?

I have the Sonos app and my system suggested updating to the S2 app.  

 

I am not able to get past the screen in the S2 app where I am asked to update settings.  I enter my username and password.  Then, nothing. Nothing at all.  The pop up screen for username and password disappears, but nothing happens, I am not prompted to do anything else, but the app seems stuck.