Answered

S2 app dropping Play:3 speakers

  • 27 May 2021
  • 1 reply
  • 57 views

I have two Play:3 speakers that keep dropping from the system after I "upgraded" to the S2 app. The Sonos One I have seems to stay connected. I'm able to get the system to recognize the Play:3 speakers by unplugging them and rebooting the router, but they keep disappearing. As of right now, they are not available on my S2 app, but I can access both of them through the Alexa app and they do play music. So, I don't think it's a connectivity issue. I'd prefer to be able to go through the Sonos app as I can't group the players in the Alexa app. Any advice??

icon

Best answer by GuitarSuperstar 27 May 2021, 21:05

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Userlevel 7

You could be experiencing WiFi interference. Read more here: https://support.sonos.com/s/article/3286?language=en_US

Are you able to directly connect any of your Sonos speakers to your router with an ethernet cable?