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S1 sytem not showing on Profile

  • 15 June 2022
  • 1 reply
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  • Contributor I
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Hi, I have 2 Play 5 Gen 1s running on the S1 app but my profile on Sonos.com only shows the equipment i have on the S2 app. How do i find out if the old Play 5s have an upgrade % off?

 

Both have been upgraded to the latest firmware and are running on the same Network, just on different Apps

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Best answer by ratty 15 June 2022, 15:59

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An obvious question, but does the S1 system use the same Sonos account (email/password) or did you create a new account for it?