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S1 Controller "Existing system not found" Feb 28,2021 Fails on all platforms: Win 10, Android, IOS

  • 28 February 2021
  • 5 replies
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TnL
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Just now, 4:30PM eastern, 2021-02-28 all of my S1 controllers fail to find my Sonos systems.

All a re at S1.  No S2.  I have Connect devices that must stay at S1, so my entire system is at S1.

I have tried resetting individual systems - to no effect.

Less than a week ago, I was given the option of “staying with” the S1 system.  Up until then, I got regular nag notices that I needed to upgrade to S2.  I do not want to do that.  I’m not sure if this is related, but it is a change within the last week.

I have tried the S1 controller on Windows 10, iOS, and Android systems - all fail with the same message “Existing system not found.”

 

Anyone else?

Any ideas?

 

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Best answer by TnL 28 February 2021, 23:48

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5 replies

Ken_Griffiths

Just to answer your question, my S1 system is working okay, so it maybe something you have done.

When you mention ..."I have tried resetting individual systems - to no effect”. Do you mean that you factory reset some/all of your devices?

Have you installed the S2 App at any point on any of your controller devices?

Have you tried wiring a non-reset Sonos device to your main router preferably a device that is S1(system) compatible only ..to see if that device shows in your S1 App when you attempt to connect to the existing system? (Please do not create a "new system" by the way, as you will risk losing all your settings/original setup).

TnL
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By reset, I mean power-cycle - no effect.

I did do a reset on an Android S1 controller - no effect.

I have the S2 controller installed on a Win 10 laptop - it shows the system not found message too.

I have not updated any of the Sonos software or controllers on any systems.

I have tried the S1 controller on all  my local WiFi networks (I have 4)  - no difference on any.

 

 

TnL
Userlevel 2
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Problem solved.

I reset (power-cycled) a bridge that is hardwired to my router & all systems came back.

That was weird.

Airgetlam

The BRIDGE is an old device, and known by many users on this forum to have a dodgy power supply at this age. Which makes tracking down issues a bit challenging. I’d encourage you to either replace your BRIDGE with the newer and more robust BOOST, or wire your ethernet cable directly to a speaker. Or, honestly, you could just have your speakers on your own WiFi signal, as discussed in the wired and wireless modes FAQ.

Bruce
Magpie in Yorkshire
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I keep getting asked to update to S2 but I cannot afford to at present and anyway the sound quality of my S1 speakers is marvellous. I do not understand a lot of the tech speak but I do know that the last time I was asked to upgrade to S2 I couldn’t do anything until I accepted hoping it would still work my S1 speakers. Nothing works now!

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